Reception
Etiquette
Know
where accessible restrooms, drinking
fountains and telephones are located. If
such facilities are not available, be ready
to offer alternatives, such as the private
or employee restroom, a glass of water or
your desk phone.
Use
a normal tone of voice when extending a
verbal welcome. Do not raise your voice
unless requested.
When
introduced to a person with a disability, it
is appropriate to offer to shake hands.
People with limited hand use or who wear an
artificial limb can usually shake hands.
Treat
adults in a manner befitting adults:
When
addressing a person who uses a wheelchair,
never lean on the person's wheelchair. The
chair is part of the space that belongs to
the person who uses it.
When
talking with a person with a disability,
look at and speak directly to that person
rather than through a companion who may be
along.
If
an interpreter is present, speak to the
person who has scheduled the appointment,
not to the interpreter. Always maintain eye
contact with the applicant, not the
interpreter.
Offer
assistance in a dignified manner with
sensitivity and respect. Be prepared to have
the offer declined. Do not proceed to assist
if your offer to assist is declined. If the
offer is accepted, listen to or accept
instructions.
