CHAPTER 500: Introduction to Information Resources
500.01 GENERAL PURPOSE
Information Resources is administered by the associate provost for information resources (APIR) and comprises the following units: Memorial Library, Academic Computing Services, Administrative Computing Services, Classroom Media Services and The Center for the Advancement of Technology in Education.
The mission of Information Resources at SUNY Cortland is to plan, develop, coordinate and implement the information and technical resources and services of the campus. Information Resources advocates the utilization of these resources to enhance the teaching/learning experience for SUNY Cortland students in a way that supports the College's mission statement, promotes critical thinking and develops the skills necessary to function in our changing technological society.
Information Resources includes academic and administrative components. The academic component encompasses the primary resources utilized in the teaching and learning processes as well as those resources that directly support those processes. The administrative component consists of those resources that support the entire College.
CHAPTER 510: Memorial Library
510.01 GENERAL PURPOSE
Memorial Library provides an environment for intellectual exploration through individual and collaborative study, and access to information in myriad formats. The library provides services, materials, courses and workshops, and other activities that open the world of information and knowledge to students, faculty and staff. The library organizes, disseminates, teaches and facilitates access to information related to the intellectual and academic needs of students, faculty and staff. The library uses both traditional media and new technologies to provide services and programs, promoting information and fluency in technology.
510.02 CHARACTER OF THE COLLECTION
The library supports the academic programs of the College. The collection contains more than 412,000 volumes, more than 700 journal titles and 38,000 items related to teaching grades K-12. The collection also contains information in a variety of formats including videos, digital video disks (DVD) and electronic databases and journals.
510.03 MATERIALS SELECTION
Selection of materials for the library collection is a partnership between library faculty and teaching faculty. A bibliographer from the library faculty works closely with each department to select materials appropriate to the needs of the students and faculty.
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510.04 LIBRARY SERVICES
Reference and Research Assistance: The library offers individualized assistance in finding, using and evaluating information. The Learning Commons provides assistance with projects incorporating research or technology. Academic departments have librarian bibliographers who serve as liaison for research assistance, collection purchases and instruction.
Instruction: The library faculty provides instruction in information and computer literacy. An introductory program is offered to students as a component of academic writing classes. Librarians also teach subject-specific and specialized classes. Faculty may contact the bibliographer assigned to their department. Librarians also teach the basic Information and Computer Literacy courses through credit-bearing courses in the Computer Applications Program.
Library Web Page: The library's Web site, library.cortland.edu, provides Web-based access to information about the library's services and collections. The Web page provides a gateway to the library's catalog, full-text and citation databases, journal holdings, video holdings and other information available on the Internet.
Training: The library provides a broad program of faculty and staff training in the software supported by Information Resources as well as other computer applications. Workshops range from word processing to spreadsheets to Web design and Web page maintenance. Workshops are offered in the Faculty Training Center, a 14-station, hands-on instruction room. Information about training is available on the FTC Web page, library.cortland.edu/ftc.
Interlibrary Loan: Material not held by Cortland can be borrowed by both faculty and students from other libraries through the interlibrary loan department.
Additional Services:
- Personal computers and Macintosh computers are available on the first floor in the CAP and Mac labs and in the Late Night Reading Room (LNRR) and on the second floor in the interective reference area.
- There 36 closed research carrels available for students and faculty. Assignments are made at the beginning of each semester. Applications are available at the circulation desk and on the library Web site.
- Use of the Cortland I.D. and copy cards reduces the cost of copying and eliminates the need of coins for copy machines.
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510.05 LOAN POLICY
Books are loaned to faculty for a one-semester period and can be renewed once if the materials are not needed by someone else. All books are subject to immediate recall if needed for course reserve. Reference works and periodicals do not circulate. Faculty must present their Cortland I.D. at the circulation desk when borrowing materials.
Faculty are not charged overdue fines. However, if an item is lost the cost of replacement plus a processing fee is charged.
510.06 OPEN ACCESS
Upon presentation of a valid Cortland I.D., Cortland faculty members and students receive full borrowing privileges at nearly every State University of New York campus.
510.07 RESERVE SECTION
Library reserves allow faculty to place materials for their students to read, listen or view. The library maintains an online reserves system as well as a traditional physical reserves. Reserve requests are processed in the order received. During busy times, processing requests may require up to two weeks. Faculty may select a reserve period from two hours to seven days. Materials owned personally by faculty may be placed on reserve and will be processed (stamped and labeled) accordingly.
Forms for compiling reserve lists are available at the circulation desk.
As a result of the Copyright Law revision of 1978, only one copy of a copyrighted article may be placed on reserve unless written permission from the publisher is received by the instructor and filed at reserve.
510.08 TEACHING MATERIALS CENTER
The Teaching Materials Center is a collection of over 38,000 items, including textbooks, children’s literature collection, educational kits, curriculum guides, used in grades K-12. The TMC makes access to its resources available through the TMC Web page, library.cortland.edu/tmc.asp.
510.09 PRODUCTION SERVICES
The Production Services Department of the library offers faculty a variety of services in producing classroom materials and other academic presentations. These services include instructional materials design, Web page development and support, and digital image support, including presentation programs and imaging. In partnership with the library’s Faculty Training Center, workshops are offered in various production software.
510.10 COPYRIGHT AND FAIR USE
SUNY Cortland views both liberal and professional education as integral to its mission and believes that all study which teaches students to think prepares them for earning a living as well as living a full life. This commitment to liberal arts, professional studies and teaching includes a commitment to complying with all the laws regarding intellectual property. That commitment also includes the full exercise of the rights accorded to users of copyrighted works under "Fair Use" provision of federal copyright law.
The Policy on Fair Use of Copyrighted Works for Education was approved by the President's Cabinet in May 1999. Questions, concerns and comments may be directed to the director of libraries, the contact person for campus copyright concerns and designated agent under the Digital Millennium Copyright Act. The college policy on copyright and fair use is found on the Web at www.cortland.edu/copyright.
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CHAPTER 515: Academic Computing Services
515.01 GENERAL PURPOSE
The mission of Academic Computing Services (ACS) is to support, promote and advance the campus community’s use of computing, office and emerging technologies for instruction, development and research in support of the College’s mission. ACS strives to provide first-rate service to the State University of New York College at Cortland and is committed to empowering the faculty, staff and students to make effective use of technology in the pursuit of excellence in teaching, learning, research and administration.
515.02 SERVICES OF ACADEMIC COMPUTING
ACS is a customer-focused organization that provides a full range of technology-related support services, such as computer access, applications design, hardware, software, and peripheral procurement, installation and technical support. ACS provides technology computing recommendations for hardware, software and peripherals to enable users to more effectively and productively use technology in support of curriculum development and administrative services. ACS administers state-of-the-art computing facilities that provide faculty with the means to incorporate new technologies into courses to enrich the learning experience and to expose students to appropriate technologies to further develop computer literacy skills.
515.03 REGULATIONS OF ACADEMIC COMPUTING SERVICES
- Computer e-mail accounts are available to all faculty and staff through the Technology Help Center. Students may creat an e-mail account online.
- Computer support and technical end user application assistance is available to teaching faculty, staff and students.
- Academic Computing Services provides database development and design assistance. Faculty are expected to provide their own initial research designs.
- Technical assistance will be provided via walk-in, phone or e-mail and only during the hours when Academic Computing Services is available for such purposes.
- SUNY Cortland computing facilities are a resource for members of the campus community, to be utilized for work consistent with the goals of the College. This includes administrative and academic uses and research activities contracted by the university.
- Computer services will not be provided, free or at a fee, to any commercial or industrial organization, except as otherwise described in Section 515.03.10.
- No employee of the university will be permitted the use of any campus computer facilities to develop systems or to run programs that are prepared by him or her in a capacity as consultant or part-time employee of an outside firm or agency.
- Occasional, periodic support services may be offered to other education, government, or nonprofit organizations as a public service. However, this type of service may not be used to justify an increase in staff or equipment.
- With prior approval from the president, provost, or the associate provost for information resources, cooperative programs may be developed with, and services offered to other governmental and educational institutions. In these cases increases in staff or equipment can be approved.
- Computer services may be provided in connection with software development projects pursuant to agreements with commercial or nonprofit entities in connection with the educational and research mission of the university. Software developed through such efforts may be licensed by the university for commercial marketing, and resulting income shall be credited to the university as described in Section 515.03.12 of this policy.
- Portable laptop computers are available for loan, depending on availability, to faculty and staff. A Loan Agreement form must be completed and signed by the borrower before any item is loaned.
- Computer facilities, accounts and Web pages may not be used to send messages, documents, music or print files containing the works of others unless the copied material falls within the guidelines set forth in the Air Use of Copyrighted Materials policy of SUNY Cortland or has the permission of the author.
- All faculty, staff and students should observe the Information Resources policies available on the Web at www.cortland.edu/ir.
515.04 DISTRIBUTED CAMPUS COMPUTER FACILITIES
Academic Computing Services supports computers and peripheral equipment in offices, technical classrooms and computer labs throughout the campus. This includes Macintosh and Windows-based desktop and laptop computers and a variety of scanners, plotters, digitizers and printing devices. Internet access is available in all offices, residence halls, all computing labs and department computing sites.
Computer facilities on campus include more than 70 specialized and general purpose computer labs and technical classrooms. The computing facilities are available to provide Cortland faculty, staff and students access to pursue general purpose interests and to promote proficiency in using technology.
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CHAPTER 517: Administrative Computing Services
517.01 GENERAL PURPOSE
Administrative Computing Services provides technology that supports the academic and business mission and goals of the College. Administrative Computing Services is committed to providing a secure yet open technology infrastructure that protects the integrity and confidentiality of information while maintaining its accessibility.
517.02 CAMPUS NETWORK
Administrative Computing Services is responsible for the planning design, implementation, maintenance and administration of the enterprise-wide converged voice and data IP-enabled communications network. Both the Local Area Network and Wide Area Network are administered by Administrative Computing Services. The enterprise-wide converged voice and data IP-enabled communications network, which consists of both wired and wireless technology, is comprised o f a gigabit Ethernet backbone, fiber optic cable extending to every campus building and three primary hubs in a star configuration. Secure Virtual Private Network (VPN) access to available campus network resources is offered to faculty and staff. The enterprise-wide converged voice and data IP-enabled communications network is connected to the Internet and other gateways providing worldwide communications access from behind a secure firewall. The campus’ network infrastructure is protected by complex multi-layered security strategies. Administrative Computing Services administers the domain name system, DHCP and provides bandwidth management services.
517.03 E-MAIL SERVICES
Administrative Computing Services supports and maintains the college’s enterprise-wide Exchange e-mail environment. To provide a safe and secure e-mail infrastructure Administrative Computing Services administers SPAM filtering, mail gateways and antivirus protection on all e-mail servers.
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517.04 CAMPUS SERVERS
Administrative Computing Services currently supports, maintains and administers more than 35 Intel-based NT servers, 2 Alpha servers and 3 Linux servers.
517.05 TELEPHONE SERVICES
The College's telephone services are administered through Administrative Computing Services. Telephone wiring and voice mail extend to every office and residence hall room.
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CHAPTER 520: Classroom Media Services
520.01 GENERAL PURPOSE
Classroom Media Services is an academic service department that provides traditional and electronic instructional media hardware and software for faculty and staff through fixed classroom installations and an inventory of circulating instructional technology. Classroom Media Services administers multimedia facilities in support of teaching/learning activities throughout the College.
520.02 SERVICES OF CLASSROOM MEDIA SERVICES
Media Operations provides media equipment delivery and retrieval to classrooms and offers over-the-counter loan of media equipment for classroom use. At least a 48-hour notice is required for these services. Media Operations services the college’s technology classrooms and provides immediate support when technology problems occur. Media Operations also provides media equipment for campus-sponsored special events.
Technical Services designs, installs, maintains and repairs the technology classrooms and built-in media systems throughout the campus. Technical Services staff provides consultation services for faculty and staff regarding the purchase of traditional and electronic media. Equipment demonstrations are offered periodically to introduce faculty and staff to new technologies and their potential for classroom application.
Video Services records and distributes off-air, satellite, video and teleconference programs through the campus cable television distribution system. Duplication of copyrighted video materials can be made when ownership/user rights for such duplication fall within the guidelines of copyright law. Distance learning support is available to faculty teaching in the distance learning classrooms. Distance learning support includes training in use of classroom facilities, telecommunications connectivity with participating campuses, technical support during classes and distance learning facilitation services. Webinars, short seminars delivered over the Web, also are supported.
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CHAPTER 530: Policies
530.01 OWNERSHIP OF COMPUTER EQUIPMENT
The College, not individual departments, owns all equipment, including computer and peripheral equipment.
530.02 SOFTWARE SUPPORT POLICY
A number of application software packages are fully supported by Information Resources departments with the following services:
- Software will be installed on computers that are available for projection use in the classrooms. (Classroom Media Services)
- Production assistance will be provided for multimedia applications. (Library)
- Training workshops will be offered in use of this software. (Library)
- Technical assistance will be provided. (Academic Computing Services, Administrative Computing Services)
- Data format conversion assistance to this software will be provided, if possible, for those wishing to migrate to supported software applications. (Academic Computing Services, Administrative Computing Services)
- Departments in Information Resources will attempt to support other software applications but cannot guarantee assistance or compatibility with computer systems on campus.
- Training workshops will only be offered in software applications that are fully supported. A list of currently supported software is available in the Information Resources Office or on the Web at www.cortland.edu/ir.
530.03 REQUESTS FOR COMPUTER AND PERIPHERAL EQUIPMENT
All requests for computer hardware and software must be approved by the department chairs or director. Requests should be sent to the associate provost for information resources who will forward them to Academic Computing Services, whose staff will evaluate/review technical specifications for hardware and software.
Whenever computer hardware is upgraded, the equipment being replaced is returned to Academic Computing Services, whose responsibility is appropriate redistribution on campus. This applies to all campus-owned computers and peripheral equipment being replaced, regardless of the source of original funding.
Academic Computing Services is responsible for maintaining custodial records of all inventoried computer hardware and related peripheral equipment on campus, including the person/department to which the equipment has been assigned. Only staff from Academic Computing Services may transfer equipment from one office to another.
Since Academic Computing Services has the responsibility for maintaining software licenses on campus, all software being used in an official campus capacity must be reported to the director of academic computing services. The College assumes no responsibility for software that has not been approved and inventoried through this process.
(Approved by the President's Cabinet, Oct. 24, 1995).
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530.04 COMPUTER HARDWARE PROCUREMENT POLICY
In order to provide the highest quality computer equipment and services at the lowest possible cost, the College supports standardization of computer hardware purchases, specifically of one hardware platform for Windows systems and one platform for Macintosh systems. A single vendor for each platform will be recommended periodically by Academic Computing Services in consultation with the Information Resources Director's Council and department staff, and will be chosen based on proven performance record and current state contract. The hardware platform may change as new state contracts are approved.
Other platforms can be purchased by units, but will not be supported by Academic Computing Services unless prior arrangements for support have been made with the director of Academic Computing Services.
To comply with this process and to facilitate college-wide record keeping, all computer requests must be accompanied by a formal Request for New Computer form, signed by the department chair/head, appropriate dean or vice president and the associate provost for information resources.
(Approved by the President's Cabinet, Oct. 20, 1998)
530.05 WORLD WIDE WEB PAGES
The College maintains a World Wide Web Home Page (www.cortland.edu) with links to Web pages for both academic and administrative departments. Faculty and staff can establish departmental and personal Web pages that adhere to policies established by the College. Assistance to faculty and staff in developing Web pages is provided through the library's Training and Production Services Department.
530.06 WEB ADVISORY TEAM
The Web Advisory Team (WAT), is a presidentially appointed committee that advises on issues related to the College’s Web site as well as broader concerns relevant to the Web. The WAT is responsible for developing an institutional structure, including policies, standards, enforcement procedures and organizational support in an effort to ensure consistency and compliance throughout the College’s Web site. The WAT proposes recommendations to the College president and the President’s Cabinet for review and approval. The WAT also serves as an initial contact point and clearinghouse for policy matters regarding the College’s Web site.
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