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Banner PIN Reset Policy
SUNY Cortland has established the following security measures for resetting Banner PINs to assure compliance with the Federal Student Privacy Act.
First try to use your security question to reset your PIN. To do this, enter your User ID on the login screen, then click on 'Forgot PIN?' You will be shown your security question and prompted for the answer. If you answer the question properly, you will then be allowed to reset your PIN.
If you don't remember your security answer then:
- Students who are currently attending classes on the main Cortland campus may only reset their Banner Web access password (PIN) by presenting their SUNY Cortland Student ID Card at the Technology Help Center in Winchell Hall or at the Memorial Library. On-campus students who do not possess a valid SUNY Cortland Student ID Card will need to first obtain one from the ASC Offices in Neubig Hall.
- New students who have not yet attended classes at Cortland and students who are not able to come to the campus because of a geographic distance from the main Cortland campus, may download a form to request a reset of their Banner Web access password (PIN). Simply print this form, complete it, and fax it to the college at 607-753-5984 along with a copy of your SUNY Cortland Student ID Card, Driver's License, or State-Issued Non-Driver Photo ID Card. This option is available ONLY to new students prior to the start of classes and those continuing students whose physical location prohibits them from coming to campus.
Faxed password reset transactions will be satisfied by the end of the next business day after the fax is received. Request forms that are incomplete, improperly completed, illegible, or for which the proper identification is missing will not be processed and will be destroyed.
Download PIN Reset Form
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