Voice Mail Instructions

QUICK GUIDES:
Voice Mail Quick Start
Voice Mail Quick Start For Shared Phones

 

LOG ON TO UNITY

FROM INSIDE THE CAMPUS:

          Press Message key or dial ext. 5555

          Enter your ID, then press #

          Enter your password

FROM OUTSIDE THE CAMPUS:

          Dial main number

          Press *

          Enter your ID, then press #

          Enter your password

FIRST TIME ENROLLMENT

          Press Message key or dial Ext. 5555

          Enter your ID, then press #

          Enter your temporary password (1357), then press #

CHANGE YOUR PASSWORD:

          Press 431

          Enter your new password, then press #

          Enter your new password again, then press

Note: Temporary password is assigned by your administrator

TO CHANGE YOUR RECORDED NAME

LOG INTO YOUR MAILBOX

          Press 432

          wait for tone

          Record your name, then press #

CHANGE YOUR PASSWORD

LOG INTO YOUR MAILBOX

          Press 431

          Enter your new password, then press #

          Enter your new password again, then press #

TO CHANGE UNITY CONVERSATION MENUS

LOG INTO YOUR MAILBOX

          Press 423

          Press 1 to switch between full and brief menus

TO CHANGE GREETING SETTINGS

LOG INTO YOUR MAILBOX

          Press 411

          Press 3 to record a greeting

          Enter Greeting number

          Press 1 to re-record

STANDARD GREETING

This greeting plays during your work hours.  This greeting plays unless it is overridden by another greeting.

CLOSED GREETING

This greeting plays during your non-business hours.  This greeting overrides the standard greeting during non-business hours.

ALTERNATE GREETING

This greeting plays to indicate special circumstances.  The alternate greeting overrides all other greetings

PLAYING MESSAGES

LOG INTO YOUR MAILBOX

          Press 1 to play new messages

          Press 3 to play old messages

DURING A MESSAGE:

          Press 1:   Repeat

          Press 2:   Save

          Press 3:   Delete

          Press 5:   Change Volume

          Press 7:   Reverse

          Press 8:   Pause or continue

          Press 9:   Fast-forward to end

          Press *:   Cancel or back up

          Press #:  Skip or move ahead

AFTER A MESSAGE:

          Press 1:   Repeat

          Press 2:   Save

          Press 3:   Delete

          Press 4:   Reply

          Press 5:   Forward Message

          Press 6:   Mark as new

          Press 7:   Reverse

          Press 8:   Deliver fax/email to a fax phone

          Press 9:   Hear summary

          Press *:   Cancel or back up

          Press #:  Skip or move ahead

TO SEND A VOICE MESSAGE

LOG INTO YOUR MAILBOX

          Press 2

          Enter the Unity Conversation Address

          Press  # to record message

          Press  # to send message or 1 for message option 

MESSAGE OPTIONS:

          Press 1 to change addressing

          Press 2 to change recording

          Press 3 to set special delivery

          Press 4 to review message

EXPRESS MESSAGING

To simply leave a message

          Dial *

          Enter the mailbox number of the person to whom you want to leave the message. You will hear either the personís name or mailbox number. Leave your message and hang up.

TELEPHONE FEATURES

TO TRANSFER A CALLER TO VOICEMAIL:

          Activate Transfer feature

          Dial *

          Enter mailbox number,

          Complete Transfer feature

TO CALL FORWARD TO VOICEMAIL:

All calls can be forwarded to your mailbox by activating call forward to Ext. 5555. The caller will receive your greeting and leave a message.

VOICE MAIL USER GUIDELINES

Voice mailbox management is the responsibility of the user. The listed items should be used and reviewed on a regular basis.

          Review current messages and discard in a timely manner

          Respond to voice mail messages promptly (within 2 hours is recommended)

          Encourage callers to leave detailed messages, not just their name and number

          Take the time to update and review your personal greeting, reflecting your current location, meetings, sick time, vacation, etc.

          When out of the office, check your voice mail on a regular basis.

          Change your password periodically for security and privacy.

Redesigned by Lucas MeoHenry

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